Privacy Policy

1. Information We Collect

We collect only the information needed to arrange and deliver your home massage in Dubai. This includes:

• Contact details — your full name, phone number, and WhatsApp handle.
• Location information — your apartment, villa, hotel name, and room number so our therapist can arrive at the right place at the right time.
• Service preferences — massage type, session duration, preferred therapist gender, and any health notes relevant to the treatment.
• Payment records — transaction amount and method (cash or card) held for accounting purposes. We do not store full card numbers.
• Communications — messages sent via WhatsApp, email, or the website contact form.
• Website usage data — anonymised analytics such as pages visited, time on page, and device type, collected via cookies (see Section 6).

We do not collect sensitive categories of personal data (e.g., passport numbers, medical history beyond session-relevant health notes) without your explicit consent.

2. How We Use Your Information

Your data is used exclusively for the following purposes:

• Confirming and scheduling your outcall massage booking in Dubai.
• Dispatching the appropriate licensed therapist to your location.
• Sending booking confirmation and arrival time updates via WhatsApp or SMS.
• Processing payment and issuing a receipt upon request.
• Responding to enquiries, complaints, or feedback.
• Improving our website and service quality through anonymised analytics.
• Complying with legal obligations under UAE law.

We will never use your data for unsolicited marketing without your permission, and we will never sell or rent your information to any third party.

3. How We Share Your Information

Home Massage Dubai does not sell, trade, or transfer your personal information to outside parties except in the following limited circumstances:

• Our therapists — receive only the location, time, and service details needed to complete your booking. They are contractually bound to confidentiality.
• Service providers — we may use trusted third-party tools for scheduling, analytics, or payment processing. These providers access data only as needed and under strict data protection agreements.
• Legal requirements — we may disclose information if required by UAE law, a court order, or to protect the rights and safety of our clients and staff.

Under no circumstances do we share your home or hotel address, phone number, or booking details with any marketing or advertising company.

4. Data Retention

We retain booking records for up to 12 months to handle any follow-up queries or disputes. After that period, personal data is securely deleted unless we are required by law to keep it longer. You may request earlier deletion at any time (see Section 5).

5. Your Rights

As a client of Home Massage Dubai, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your data, subject to any legal retention obligations.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Objection — object to processing where we rely on legitimate interests.

To exercise any of these rights, contact us using the details in Section 8. We will respond within 30 days.

6. Cookies & Analytics

Our website uses cookies to understand how visitors interact with our pages. We use anonymised analytics tools (no personal data is linked to individual users). These cookies help us improve page speed, content relevance, and the overall booking experience.

You can disable cookies in your browser settings at any time. Doing so will not affect your ability to contact us or book a home massage service in Dubai.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. WhatsApp communications are end-to-end encrypted. Email enquiries are stored in access-controlled inboxes. Booking records are not shared across unsecured channels.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

8. Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out:

• WhatsApp: +971 52 362 5963
• Email: [email protected]
• Website: homemassagedubai.org

We are based in Dubai, UAE, and operate 24 hours a day, 7 days a week.